Jason S. Reilly

Jason S. ReillyJason S. ReillyJason S. Reilly

Jason S. Reilly

Jason S. ReillyJason S. ReillyJason S. Reilly
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Standing out from the Crowd

Standing out from the CrowdStanding out from the CrowdStanding out from the Crowd

Driving success through analytics

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+1 603-801-2208

About Me

Passionate Business Intelligence Expert

I have spent the last 14 years working in customer focused global analytics, working with over 25 complex clients in a wide variety of industries - Finance & Banking, New Economy & Technology, Media & Communications, Retail & eCommerce, and Healthcare. I have led a large analytics team from all around the world, in over 25 locations across ten countries. 


As principal project manager for my clients, I have cultivated strong relationships with key stakeholders to build and re-imagine the customer experience. Successfully navigating dynamic client needs, and adjusting strategy and recommendations based on fact and data driven processes.

My Analytical Approach

I am proficient in the following tools & methodologies: R, Python, SPSS, PowerBI, Cognos, Minitab, Microsoft Office, Peer-to-Peer, Access, SQL, SAP Business Objects (BOBJ), CMS, Teradata and more.


I am deeply knowledgeable in regression methodologies, survey methodologies, text and speech analytics utilizing R, machine learning, sentiment scoring, P$ycle, FICO, and more.


I have extensive experience in project and product management, overseeing software solutions deployed to thousands of concurrent users.

Global Analytics Success

A sample of my projects have led to the following outcomes:


  • Sales Best Practices [Multiple LOBs]: Pilot project led to over 500% ROI for the initial client. Average performance after one year of deployment across ten clients was in excess of eight figures and 200% ROI.  
  • Messaging Platform Analytics: Utilized text analytics best practices to help leadership tap into internal messaging platforms to understand trends, key concepts facing staff, and more. Leading to a 25% reduction in attrition, and improving SME response by 15 minutes.
  • Quartile Staff Management: Average improvement of 150% on targeted CTQ KPIs by understanding bottom 25% of performers. 
  • Knowledge Base Optimization: Utilized Flesch-Kincaid and sentiment scoring to quantify knowledge bases and recommend changes to improve first contact resolution (average improvement of 70%) and drive average handle time (average savings of 30 seconds per call).
  • Direct Mail Targeted Improvement: Utilized FICO and P$ycle data to drive 300% improvement in response rate, and eight figure asset generation for clients.


I am ready and able to help you see similar success for your clients or organization!

Education

Merrimack College

Southern New Hampshire University

Northeastern University

BA Political Science & Philosophy

Pi Sigma Alpha National Honors Society

Northeastern University

Southern New Hampshire University

Northeastern University

MA Political Science


Southern New Hampshire University

Southern New Hampshire University

Southern New Hampshire University

MBA International Business | MS Marketing

Delta Mu Delta International Honors Society

Downloads

Samples of work!

Files coming soon.

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